Call Management

MyCalls - The Complete Call Management Suite

A ‘real-time’ dashboard for all your company’s communications

MyCalls is probably the most cost effective manager you will ever employ! The MyCalls suite of applications includes call management, call centre management, call recording and CTI. Designed to integrate seamlessly with NEC systems, MyCalls provides real time information about every aspect of telephone use and performance.                                  

The complete call management solution for UNIVERGE SV9100 and other NEC communications systems.

Why your company needs MyCalls

Latest Features for the MyCalls Suite:
> Presence
> IM (Instant Messaging)
> Stop/Start Recording

Plus! New Enhanced Reporting:
> Report Summaries
> Drill Down Reporting
> Charts
> Unreturned Calls Reporting
> Call Playback Through Reports
> Custom / Vertical Reports
> Real-Time Windows

“Generate actionable reports to transform your customer service levels”









Discover more in the MyCalls brochure

Unsure how best to achieve the most efficient and cost-effective workforce?

Let’s Talk

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