NEC holds no.1 position for 7 years in a row as worldwide leader in SMB Business Phone Systems

Rich Portfolio, Continuous Innovation and Commitment to Market and Business Partners pay off

Tokyo, Dallas, Hilversum, 20 December 2021 – NEC, global leader in Communications & IT solutions, today announced that it for seven years in a row has been recognized as global #1 in SMB (Small and Medium Business) Business Phone Systems. This success underscores once again the strength of NEC's portfolio, the company's commitment to expand its global enterprise footprint and the ability to serve customers to fullest satisfaction.

NEC has a long history and rich legacy in communications and remains committed to the Unified Communications market for SMB and Enterprise with, at the core, its UNIVERGE communications portfolio SL, SV and 3C premise-based communication servers and its new generation UNIVERGE BLUE Cloud offering.

Perfectly fit to the needs of SMBs
MZA’s www.mzaconsultants.com reporting on the global Call Control market (excluding Multi-Tenant UCaaS voice solutions) shows that NEC has led all vendors in global shipments in the SMB segment (less than 100 licences) for the last 7 years*. With a present market share of 17% as reported over the first half of 2021, NEC is well ahead of all other companies in that segment.

"MZA’s recent report highlights our success as leader in enterprise communications," said Ram Menghani, President NEC Enterprise Communication Technology. "It is a clear recognition of the strength of our offering and the ability to serve together with our Business Partners our customers worldwide with excellent solutions and services. The global expansion of NEC UNIVERIGE BLUE UCaaS and CCaaS services will complement our on-premises portfolio and provide options to our partners and customer to consume these services as appropriate. UNIVRGE BLUE CONNECT BRIDGE will provide the on-premises customers an easy path to cloud hybrid or full cloud, providing investment protection and value of digital transformation”, he adds.

“A great thank you and congratulations goes out to our partners, together with whom we have been able to carve out this excellent market position. Along with attractive pricing, unsurpassed reliability and ease of installation and use, our solutions prove a perfect fit for meeting the needs of SMBs,” comments Marc Hebner, Vice President of Enterprise Division of NEC Corporation of Americas.

NEC offers a broad range of enterprise communications solutions – ranging from small to very large systems - that effectively support Enterprise and SMB customers whose requirements span from traditional to full IP and 100% software-based solutions, and from premises-based to cloud deployments.

Powerful UCaaS and CCaaS cloud offering
Drawing on its global partnership with Intermedia, a dedicated cloud communications company,  NEC's UNIVERGE BLUE is one of the broadest and most powerful UCaaS and CCaaS cloud offerings available on the market, enabling telephony, video conferencing, collaboration, back up, security, file sharing and more within a single solution. Businesses can benefit from monthly billing and just pay for what they use with full flexibility to scale up as and when required.

Dynamic delivery of cloud solutions in a hybrid model
With the traditional office shrinking and home working fully accepted, hybrid work and flexible deployment models have become the preferred model for many businesses. While aligning their resources with their present business requirements, they take advantage of Cloud solutions that are scalable and open up opportunities to integrate new applications. While enterprises shift more workloads to the public cloud, there too remains a strong demand to leverage existing infrastructure.

UNIVERGE BLUE CONNECT BRIDGE extends on-premises business phone systems to the cloud via mobile and desktop applications while also adding chat, video conferencing, and file sharing and collaboration capabilities. The result is an integrated, all-in-one, UCaaS offering that affords NEC customers the flexibility to communicate and collaborate from anywhere, extends the life and capabilities of their current NEC phone system, and allows them to keep their existing phones, terminals and phone number and migrate gradually as required.

Customer has full choice
As a result, NEC customers can now choose from fully on-premises infrastructure to a 100% public cloud subscription-based solution and anything in between in a hybrid working model. As NEC covers all bases and offering the full range of choice – on-premises, cloud or hybrid – ensures NEC and its partners can simply provide what’s best and most suitable for each end customer.

“With our strong foothold in the on-premises call control market and the flexibility we provide customers to add newest cloud services to support their increasingly hybrid workforce, I look forward to prolonging our market leadership for many years to come,” Menghani concludes.

* Source MZA Call Control (PBX-IP PBX) Market Reports 2015-2021

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