Only a decade ago, healthcare information technology organizations were primarily concerned with solutions that promised improved patient safety, workflow and financial optimization. Communications technology was a second-tier focus. Paper-based charting, which was prevalent then, kept information technology from having an impact on healthcare delivery improvements at the patientdoctor interface.
imes have changed tremendously in a little more than 10 years. This paper describes common IT and communications challenges in modern healthcare facilities and describes three healthcare challenges that can be solved with role-enabled communications - clinical mobility, clinical workflow and emergency medicine. It concludes with a discussion about best practices to consider when implementing roleenabled communications in a healthcare setting.