London, 20 February 2014 – Bulgari Hotel & Residences, London, the luxurious 5-star deluxe hotel located in Knightsbridge, one of the most affluent and popular Burroughs of London, today announced that it has selected NEC, global leader in enterprise communications, to provide through its business partner Fourteen IP, the hotel with an advanced IP DECT wireless solution for mobile staff communication.
As service towards the demanding guests is the main differentiator in a 5-star environment, having a robust and proven mobility solution, is a key component, to deliver excellent guest service. This is particularly relevant to the Bulgari Hotel, London, where 80% of staff are mobile / guest facing.
As Barry Thomas, Director of Information Technology of the hotel confirms: “Fast and reliable communication is key to the success of the hotel, quick responses to our discerning guest requests and internal communications between our mobile staff are what sets us apart from other hotels in the 5-star market. Thanks to NEC’s IP DECT mobility solution, we can assure the optimum in Guest Satisfaction.”
The NEC IP DECT solution consists of NEC AP400 access points that are based on a full IP infrastructure and sophisticated and ergonomic handsets. The networked access points guarantee complete and smooth handover of calls. As for mobile handsets the Bulgari Hotel, London has chosen NEC’s G566 and I755 terminals, which do not only guarantee optimal voice quality but are also prepared for next phases in mobile communication, such as the integration with CEBP – Communication Enabled Business Processes.
As Neil Tolley, Managing Director at Fourteen IP, NEC’s strategic partner for Hospitality in the UK states: “Following our successful installations of the NEC Hospitality Communication Solution in other top class hotels, such as the Edition in London, we are proud to now also install the NEC IP DECT solution in the Bulgari Hotel, London. The fact that the NEC Hospitality Communication Solutions are approved and recommended by all the leading hotel-groups and operators, reconfirms our strategic choice to work with and continue to invest in NEC. We are looking forward to many successful installations, together with NEC.”
Robert van Amerongen
Tel: +31 35 689 1521
About Bulgari Hotel & Residences, London
Located in Knightsbridge on the edge of Hyde Park, London’s Bulgari Hotel is both a haven of calm in the centre of the city and yet under a minute’s walk from such landmarks as the famous Harrods department store. Since opening in 2012 the Bulgari Hotel, London has set new standards among the luxury hotels of the British capital. Elegant contemporary architecture and Bulgari’s legendary flair for design are matched by class-leading quality of service along with generously proportioned rooms and suites. More information: http://www.bulgarihotels.com/london
About Fourteen IP
Fourteen IP are a leading Communications Solutions provider specialising in Converged Voice, Video and Data solutions. Based in Lancashire, UK, Fourteen IP offers a comprehensive portfolio of Infrastructure solutions as well as providing full fixed line voice and data services.
Fourteen IP specialise in the design, deployment and support of converged network solutions and the management of 3rd party vendors who’s applications and services run on your network. The Fourteen IP portfolio is delivered with customer focused services, that includes 24/7 customer care and region wide engineering coverage. With over 20 years’ experience and deployments across EMEA Fourteen IP have the understanding and capability to design, manage, implement and support solutions that can help you deliver improved service and increase operational efficiency whilst reducing costs.More information: http://fourteenip.com/
About NEC Enterprise Solutions:
NEC Enterprise Solutions provides IT & Communication solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction. Our servers, storage solutions, software and virtualised workstations enable businesses to maximise operational efficiency, performance and profitability.
NEC Enterprise Solutions serves its customers across EMEA (Europe, Middle East & Africa) through a network of direct sales organizations, business partners and value-added resellers. For more information, please visit: http://www.nec-enterprise.com.