Erste Schritte im intelligenten Gastgewerbe mit dieser kostenlosen und informativen Broschüre
In allen großen geografischen Regionen ist NEC einer der Hauptanbieter von Hotelmanagementsystemen für das Gastgewerbe. Durch die Zusammenführung führender IT- und Kommunikationsnetztechnologien verteilt NEC Lösungen mit der Skalierbarkeit, Fähigkeit und Bezahlbarkeit, um die anspruchsvollen und sich verändernden Geschäftsbedürfnisse von Hotels, Veranstaltungszentren, Kreuzfahrtgesellschaften und Reiseveranstaltern zu erfüllen.
NECs Kommunikations- und IT-Lösungen helfen dem Gastgewerbe, Kosten zu kontrollieren, die Effizienz der Mitarbeiter zu verbessern und eine Umgebung zu schaffen, die die Gäste gerne noch einmal besuchen möchten. Wir kümmern uns mit speziell für die Marke und die Hotelart maßgeschneiderten Lösungen um die Bedürfnisse des Gastgewerbes.
Telefonzentrale, Reservierungen von Gästen
PMS-Konnektivität
Mobilität der Mitarbeiter
Sprachnachrichten & Weckanrufe
IT- & Kommunikations-infrastruktur
Alarmierung & Mobilität
BYOD für Gäste
Virtualisierung & gehostete Bereitstellung
DrahtlosMit den hochmodernen Lösungen für Telefonzentralen und Reservierungen von Gästen von NEC können die Mitarbeiter im Gastgewerbe die Gästeerfahrung optimieren, indem die Dienste unverzüglich, höflich und personalisiert geleistet werden. Unsere Lösungen für Telefonzentralen und Reservierungen gewährleisten den höchsten Grad an persönlicher Interaktion, indem sie helfen:
Anrufwarteschlangen bewirken die Aufklärung der Anrufer, um eine schnelle und geeignete Abwicklung der Gäste zu gewährleisten.
Echtzeit-Profiling verbessert die Gästeerfahrung durch kundenspezifische und scheinbar mühelose Unterstützung.
Eine einzige Kontaktstelle für eingehende Anrufe fördert schnellere Reaktionszeiten, um den Ruf der Marke zu stärken.
Kompetenzbasierte Weiterleitung vermindert die Arbeitsbelastung von Empfangsmitarbeitern für eine aufmerksame Erfahrung an der Rezeption.
With NEC’s open interface, property management systems (PMS) can be improved to support advanced messaging services for responsive high-end guest care. Our PMS solution streamlines and coordinates communication messaging so employees can work smarter and customers experience a memorable stay, by helping to:
Improve Service
Essential front and back office functions become more accessible and easier to use to speed staff response time and helpfulness.
Broaden Reach
Configuration capacity extends across single or multi-property operations to capitalize on and maintain consistent guest experiences.
Consequential Insight
When paired with NEC’s communications services, functions such as wake-up calls, room availability, maid status and VIP registration become accessible and easily managed.
Device Agility
Phones and handsets can be tailored to best suit staff role and responsibilities for increased satisfaction and greater productivity.
With NEC’s mobile solutions staff members are more easily reached and activities prioritized. Our mobile solutions also provide access to apps and information needed the most to help to:
Increase Accessibility
With whenever and wherever voice and messaging locations barriers are remove and ease of access becomes possible.
Judicious Oversight
With access to necessary tools when on the go handling guest requests and managing on-site amenities become straightforward and thorough.
Better Corroboration
Expanded connectivity encourages a workforce to collaborate, conference and communication more regularly for improved coordination.
Favorable Attentiveness
Access to mission-critical apps and information provides the information needed so public-facing personnel can focus on the customer to become better brand advocates.
With NEC’s hospitality messaging solutions guests can take control and personalize service to meet their expectations. Setup is as easy as responding to a series of yes or no questions and helps to:
Customize Greetings
A choice of language options, guests can set and incoming callers can hear , when prompted to leave a message.
Self Administrated
Calls, messages and even wake-up calls can be conveniently managed and controlled by guests through intuitive prompts to ensure needs and expectations are set.
Answer Questions
Guest information lines automatically answer routine questions without delay while lessening the potential of inaccurate information being shared 24 hours a day 362 days a year.
Go Direct
Removing the need to direct incoming callers through operators, potential bottlenecks and potential caller frustration is avoided with callers reach guests directly.
With NEC’s communications servers and applications easy of use and rich functionality makes for more satisfied staff members and guests. Advanced communication capabilities better meets guest expectations to increase overall service satisfaction by helping to:
Respond Faster
Secure availability of files and data where and when needed keeps the focus on serving guests and not the information required.
Tailor Adaptability
The flexibility to readily customize infrastructure from basic to advance feature and anything in between ensure a system perfectly suited to an establishment’s particular requirements.
Streamlined Handling
Centralized management systems permit easy and convenience handling of day-to-day tasks all from a single point of entry.
Ready Availability
Converged environments of voice and data applications provide reliable service 24/7 and all year long for content and consistent guest experiences.
NEC’s communications solutions elevate responsiveness with interfaces and alarms configurations that notify and permit action when time is of the essence. Device and text-based message compatibility enhanced reach and immediacy by helping to:
Group Messaging
Voice and text messages can be distributed to a large number of mobility users with relative easy.
Automate Recordings
When needed conference calls can be automatically established and recorded for future use and examination.
Escalation Prompts
Should an emergency occur a central alert notifies appropriate personnel across various medians such as voice, text and email to promote awareness.
Target In
Location configurations made possible precise placement to locate staff and send support assistance where and as needed.
NEC’s hospitality infrastructure brings a new level in services by allowing guests to remain connected to their mobile devices through the duration of their stay. The guest experience becomes enhanced by helping to:
Intuitively Adapt
On-premise tools, menus and functionality become easily accessible using guests’ own device conveniently with no learning curve needed.
Strengthen Reputation
Permitting guests to use their own device while maintaining on-site tools and apps demonstrator the establishments commitment to service and innovative to harden brand perspective.
No Missed Opportunities
By enabling guests to have the same information on their personal device as on internal device increases the chance of continued use of in-site offerings.
With NEC’s cloud-based communication services, a range of comprehensive virtualization and consolidation solutions become possible while bring cost efficiency and agility to an hotelier IT infrastructure. This flexible deployment method helps to:
Lower Overhead Costs
Maintenance and upgrades become a thing of the past while pay-to-grow planning aligns services and solutions to actual need.
Ongoing Relevance
Fast provisioning of applications, features and service provide a level of agility for top tier guest experiences.
Unparalleled Infrastructure
A robust suite of cloud solutions provides high available and cost efficient alternatives in scale and scope to meet rapidly evolving guest and property requirements.
Ongoing Continuity
The highest level of security and performance becomes possible with award-winning technologies that offer redundancy and recovery protections and issue resolution.
Wireless Accessibility
NEC’s on-site wireless voice, data and messaging solutions offer the easy management of a single converged network and easily integration and multi-site configuration for maximum flexibility and adaptability.
Maximize Efficiency
With consolidated disparate paging, telephone, scanning, two-way radios, intercom, conferencing and location tags connecting and staff collaboration becomes easy.
Environmentally Agile
Advanced noise suppression technology permits operation in loud environments so a call is never missed.
Designed for Use
Rugged design ensures functionality even among varied conditions or unintentional drops for continued performance.
Herr Paul Missen, Vizepräsident Technologie, Hotelgruppe Mandarin Oriental
NEC kann jede einzelne Marke oder Hotelart mit einer spezifischen Palette an Objektmanagementsystem-Plattformen und -Lösungen ansprechen – von klein bis groß, von Grund- bis erweiterter Funktionalität sowie Installation und Support rund um den Globus.
NECs Hotelmanagementsystem hilft dem Gastgewerbe, Kosten zu kontrollieren, die Effizienz der Mitarbeiter zu verbessern und eine Umgebung zu schaffen, die die Gäste gerne noch einmal besuchen möchten. Zusammen mit unseren spezialisierten Partnern bieten wir ein komplettes Portfolio an Lösungen und Hotelmanagementdienste von NEC an, um auf die Bedürfnisse des Gastgewerbes einzugehen
