Long Eaton Health Centre

The challenge

As a part of the NHS modernisation and reform program, Derbyshire County Primary Care Trust (PCT) embarked on a program of working with private, public and voluntary sector organisations to provide modern, purpose-built premises for primary and community care to improve the health and wellbeing of local communities in South Derbyshire. As part of the scheme, the PCT wanted to ensure the optimized latest technologies.

The solution

The solution included the provision and deployment of a new voice over IP (VoIP) communications infrastructure, with a user application to facilitate the effective handling and queuing of patient calls, as well as presence management and call routing functionality. The solution means that receptionists are able to field calls more effectively with the presence management functionality, enabling them to field calls appropriately according to recipients’ status. More importantly, the call queuing element will reduce the number of enquiries being abandoned and increase the number that will be resolved quicker and more effectively.

Why NEC ?

Commenting on the relationship with NEC, Christian Somers, Telecommunications Manager at Derwent Shared Services concludes, “We have worked closely with NEC to ensure the system meets all of our business requirements, and the team there has been extremely supportive and responsive at every stage. The feedback from users and patients alike has been very positive and we look forward to continuing to work with NEC to further utilise the benefits of IP telephony moving forward.” <NEXT>