Integration with business applications

Improving the methods of communication brings certain benefits to both the user and the organization. However, when you integrate this with business applications such as Enterprise Resource Planning (ERP) and customer relationship management (CRM) systems for example, the real value of unified communications (UC) becomes apparent.

Imagine being able to simply ‘click to connect’ to contacts and resources within you’re your business applications, utilizing enhanced presence information to assess the availability and best time and means of contact.

Imagine then being able to have a choose how you want to collaborate, whether that be by setting up a voice call, video or instant messaging (IM) session, plus then being able to call upon and share information and data from within your business applications during your session.

In addition, with the added knowledge at your finger tips, communications and collaborations are more productive and informed.

BENEFITS

- Informed communications and collaborations

- Enhanced accessibility

- Improved decision making capabilities

- Increased efficiency and convenience