Email, voice & unified messaging

Voice and email have been accepted communication methods for many years, both bringing their own benefits to enterprise collaborations. unified messaging (UM) on the other hand, has often fallen short in offering a tangible business case. The case to simply unify messaging systems was just not deemed compelling enough.

However, the case for unified messaging (UM) is strengthened in a unified communications (UC) solution. With the addition of instant messaging (IM) and presence information into the unified mesaging (UM) application, users are given a choice of communication options to respond - voice call, email, instant messaging or even an SMS – depending on the presence status and contact preferences of the intended recipient. And this is can be done via the original message, initiated by a single click.

In addition, current unified messaging applications also offer mobile workers to the ability to interrogate emails, calendars and voicemails while on the move. Using voice interaction, users can listen and reply to messages, as well as change their calendars.

BENEFITS

- Easy to use and convenient single user environment

- Increased productivity and efficiency

- Enhanced mobility

- Reduced response time, facilitating faster decision making